Items ordered via paypal.com come directly from www.VisionsOfHeaven.com. These items are shipped as soon as possible. We typically have them in stock and will send you an email letting you know when you can expect them. In most cases, we ship within two days. If you are not satisfied with any item ordered via paypal.com, directly from us, we will happily refund your money or replace the item. Items ordered via lulu.com including books, some CDs, and dowloads are handled directly by lulu.com and not by us. If you have any concerns with items from lulu.com, please speak with their customer service representatives directly. Items ordered via the cafepress boutique are handled directly by cafepress and not by us. If you have any concerns with items from cafepress.com, please speak with their customer service representatives directly.